Delivery Policy

I. Delivery Methods and Logistics Cooperation
Home Delivery: The delivery is coordinated with logistics services provided by Xinyu Express. The delivery area is limited to the main island of Taiwan.
Supermarket Pickup: Support for 7-Eleven and FamilyMart supermarkets. Delivery is available in supermarkets on both the main island and outlying islands.
II. Delivery Days and Shipping Work Days
Shipping Time: After the order is placed (excluding the day of ordering), the goods will be dispatched in sequence within one week. For pre-sale items, the delivery date stated on the product page will be the reference.
Working Hours: The shipping and delivery operations are from Monday to Friday from 10:00 to 15:00. No shipments will be made on holidays and national holidays.
Special Situations Delay: In case of festival holidays, large order volumes, or force majeure factors such as natural disasters, the shipping and delivery times may be delayed. Please understand.

Delivery and Collection Precautions
Delivery Precautions: The actual delivery status and arrival time will depend on the route and conditions arranged by the delivery driver on that day. Please keep your contact number available to facilitate communication with the logistics personnel for collection.

Supermarket Collection Precautions: After the goods are delivered to the designated supermarket store, please pay attention to the text messages on your mobile phone or system notifications, and be sure to complete the collection within 7 days after arrival.

Handling Unclaimed Items: Please do not fail to collect the items without a valid reason. If the goods are returned due to the customer’s failure to collect within the time limit, the loss of round-trip transportation costs or related additional costs will be borne by the customer, and the order will be automatically cancelled for refund (if re-shipping is required, the shipping cost will be borne by the customer).